Challenges in the Hospitality Industry
Hotels are busy at the best of times, as guests settle in after their travels and employees work hard to keep everyone comfortable. Dependable cell coverage is crucial for meeting customers’ expectations and ensuring your workforce can meet the hospitality industry’s high demand.
Hotel spaces are often filled with dead zones that cause dropped calls or glitchy feeds, including interior rooms, underground garages, and areas on lower floors. Common materials like concrete, steel, and mirrored glass often contribute to signal interference. Even areas far from windows can be unreliable, forcing customers to search for a suitable spot to make calls or conduct business.
More than ever, hotels rely on contactless guest services, scheduling apps, and mobile check-in and check-out options to give customers the most convenient hotel experience possible. As such, poor cell coverage comes with long-term financial consequences. When a customer can’t load the app or contact the front desk without trouble, the chances are higher that they’ll book a more technologically advanced hotel in the future.
Your employees will also face barriers trying to work around unreliable cell coverage. Front desk, housekeeping, maintenance, and security staff members all rely on fast and reliable mobile communication to get the job done. A single dropped call could result in a frustrated customer or a delayed response to a time-sensitive situation.
Our Solution
A hotel cell phone booster is a convenient and effective solution to a pervasive issue. We offer installation services for our boosters to accommodate the unique needs of your hotel space, ensuring that everyone enjoys steady cell phone coverage throughout the day.
You don’t need to worry about installation or learn how to operate new technology. Once installed, your cell signal boosters work automatically, and we take care of the rest.
Key Benefits for Hotels
Hotels must keep all staff on the same page to accommodate tight schedules and maintenance requirements. Likewise, customers expect hotels to provide clear and consistent cell phone reception so they can enjoy their vacation or business trip without interruptions.
SureCall’s hotel cell phone booster technology allows you to:- Maintain mobile services for customers, including digital key access and mobile app check-in
- Maintain mobile services for employees, like staff communication and scheduling apps
- Eliminate dead zones to improve daily efficiency
- Offer real-time remote monitoring and management for quick troubleshooting and maintenance
- Scale to accommodate additional locations
- Improve your customer satisfaction score and maintain a high brand reputation
Case Studies
We have a verified track record of helping hotels maintain consistent cell coverage while increasing customer satisfaction. OHO Connect utilized our SureCall M2M 4G LTE booster to help an international hotel chain enhance cell coverage and remain legally compliant with 911 hotel laws.
Since the heavy concrete walls of the chain’s telecommunications equipment rooms interfered with consistent cell coverage, our solution involved reconfiguring the setup to enhance the signal strength stability. With the addition of our ongoing monitoring and troubleshooting, our hotel cell phone booster ensured that hotel management remained confident in their legal compliance and in our ability to troubleshoot any issues right away.
Product Recommendations
With SureCall by your side, you can easily maintain consistent cell coverage throughout your hotel building. We provide the following hotel cell phone booster technology to reduce dropped calls, glitchy feeds, and dead zones.
SignalMax Fiber DAS
This option is well-suited to hotels, resorts, and multi-property sites that require extensive, tailored coverage. The SignalMax Fiber DAS:
- Maintains ultra-fast data speeds for large hotels and commercial spaces
- Comes pre-approved with all major carriers, including Verizon, T-Mobile, and AT&T
- Provides stronger voice connectivity for clearer, more dependable calling
Force5 2.0
This solution is an excellent option for single large hotel buildings or facilities that depend on multi-carrier coverage. The Force5 2.0:
- Drastically reduces dropped and missed calls
- Includes SureCall’s remote monitoring hardware to provide ongoing improvements
- Helps maintain continuous uptime to keep hotel operations running smoothly
Equip your hotel with the tools to keep customers satisfied and employees working efficiently. Request a free survey for hotel cell phone booster upgrades and reap the benefits.
Not sure where to start?
Our technical staff is standing by to help. Whether you are brand new to cell phone signal boosters or a seasoned pro we are here to help you see all the possibilities. Request a free design today to equip your building with improved signal boosting and remote monitoring technology.