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10X Better Cell Coverage
US Based Customer Support
Industry Best 5G/4GLTE Coverage

The Opportunity:

Return Merchandise Authorization Technician

The Company:

SureCall is a provider of equipment to enable 5G for major carriers like Verizon. The introduction of 5G has caused the demand for our products to grow exponentially. Since its inception in 2001, SureCall has quickly grown to innovate at the cutting edge of the industry, winning back-to-back Inc. 5000 awards every year since 2016 as well as the 2017 & 2020 CES Innovation Award, among many other accolades. SureCall combines its experienced booster engineering and knowledge of the telecom infrastructure to provide best-in-class solutions for mobile device users to access dependable cell service in their homes, offices and vehicles. For more information, please visit surecall.com.

A fast-growing manufacturer of telecommunications equipment located in Fremont, CA is seeking an RMA Technician. The ideal candidate is attentive to detail, has a positive attitude and a team player. This position is full-time, includes a full benefit package (after 90 days), and is available immediately for the right candidate.

Primary Responsibilities:

  • Receive and processing returning products
  • Ensure RMA items are documented accurately across all platforms
  • Inventory control and cycle counts
  • Quarantine and document failed units
  • Provide metrics on common reasons for failure and return rates
  • Test, repair and / or update firmware on units, as needed
  • Follow SOP and guidelines

Professional Qualifications:

  • High school or GED equivalent required
  • Minimum of two-years working related experience, preferably working with electronics or mechanical devices
  • Able to read board schematics and solder on a PCB level
  • Debug, flash, and / or update firmware, as needed
  • Able to replicate failures or simulate environmental conditions that causes failures to find root causes
  • Be a team player, resourceful, organized, analytical
  • Create and produce reports via Google sheets or Microsoft 365
  • Understanding of shipping and receiving procedures with good multi-tasking capabilities
  • Able to lift up to 50 lbs
  • Must be flexible and capable of adapting to a changing work environment

Compensation:

  • Hourly wage
  • Medical/Dental/Vision/401K/End of year profit sharing bonus.
  • Standard work days / hrs
  • Paid holidays

Equal Opportunity and Affirmative Action Employer:

SureCall is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age,national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

Notice To Third Party Recruitment Agencies:

Please note that SureCall does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruiting Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, SureCall shallexplicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will become the property of SureCall.